Cross-cultureUnderstandingonBusinessWeliveinaglobalvillage,buthowwelldoweknowandunderstandthecross-cultureonbusiness?MaybeweassumethatthewidespreadunderstandingofEnglishlanguagemeansacorrespondingunderstandingofEnglishcustoms.However,itmightnotbenecessarilythecase.Ifwewanttohavegoodbusiness,wemusthavethecross-cultureunderstandingonbusiness.Herearesometipsforyoutopayattentionto:EyeContactInmanyWesterncountries,includingtheUnitedStates,apersonwhodoesnotmaintain“goodeyecontact”isregardedasbeingslightlysuspicious.Americansunconsciouslyassociatepeoplewhoavoideyecontactasunfriendly,insecure,untrustworthy,inattentiveandimpersonal.However,incontrast,Japaneseadultslowertheireyeswhenspeakingtoasuperior,agestureofrespect.InThailandyoushouldclaspyourhandstogetherandloweryourheadandyoureyeswhenyougreetsomeone.LatinAmericanculture,aswellassomeAfricancultures,suchasNigeria,havelongerlookingtime,butprolongedeyecontactfromanindividualoflowerstatusisconsidereddisrespectful.IntheUS,itisconsideredrudetostare–regardlessofwhoislookingatwhom.Incontrast,thepoliteEnglishmanistaughttopaystrictattentiontoaspeaker,tolistencarefully,andblinkhiseyestoletspeakerknowheorshehasbeenunderstoodaswellasheard,whileinPakistanyoumustn’twinkforit’soffensive.TimeofArrivalImagineyouhavemadeanappointmentatthreeo’clock.Whattimeshouldyouexpectyourforeignbusinesscolleaguestoarrive?Ifthey’reGerman,they’llberightontime.Ifthey’reAmerican,they’llprobablybe15minutesearly.Ifthey’llbeBritish,they’llbe15minuteslateandyoushouldallowuptoanhourfortheItalians.AtMealandDrinkingTimeTheBritisharehappytohavebusinesslunchanddiscussbusinessmatterswithadrinkduringthemeal;theJapaneseprefernottoworkwhileeating.Lunchisatimetorelaxandgettoknowoneanother,andtheyrarelydrinkatlunchtime.TheGermansliketotalkbusinessbeforedinner.However,incontrast,theFrenchliketoeatfirstandtalkafterwards.Theyhavetobewellfedandwateredbeforetheydiscussanything.Andyoushouldn’tsitdowninacaféuntilyou’veshakenhandswitheveryoneyouknowinFrance.InRussiayoumustmatchyourhostsdrinkfordrink,ortheywillthinkyouareunfriendly;inAmericayoushouldeatyourhamburgerwithbothhandsandasquicklyasyoucan.Youshouldn’ttrytohaveaconversationuntilitiseaten;intheMiddleEastyoumustneverusethelefthandforeating,drinking,smokingorgreeting.Also,youshouldtakecarenottoadmireanythinginyourhost’shome.Theywillfeelthattheyhavetogiveittoyou.Thereareothersuggestionsoncross-cultureunderstandingonbusinessthatmighthelpyouwithyourbusiness.Onlyafewhavebeenmentionedhere.Beforeyougotoacountryonbusiness,youshouldhavetolearnsomethingmoreaboutherculture.WheninRome,doastheRomansdo.Choosethebestanswerforthefollowingquestions.4)Whichnationalityisthemostpunctualaccordingtothetext?

4.Microwavesareelectromagneticwaveswithwavelengthslongerthanthoseofgigahertz(gHz)frequencies,butrelativelyshortforradiowaves.

4.删除基本表用ALTER_语句，删除基本表的元组用UPDATE语句.

若有：inta＝1,b＝2,c＝3,d＝4,m＝2,n＝2;则执行（m＝a>b）&&(n＝c>d)后n的值是（）

4、数字程序控制简称数控，代表加工顺序、加工方式和加工参数的数字码作为控制指令。（）

4、关于MATLAB中的变量，说法错误的是（）

在定义inta[5][4];之后，对数组元素的引用正确的是（）

执行下面程序段后，正确结果是（）。intx;x=3+4%5-6;printf(“%d”,x);

联邦快递公司和UPS公司在竞争中为了留住顾客，都试图为顾客免费提供各自的计算机系统，这些系统可以储存地址和邮寄数据、打印邮件标签以及帮助跟踪邮件。如果顾客与他们建立联系、使用这种系统，可以节省时间并能很好地眼踪邮件。联邦快递公司和UPS公司采取的这种关系营销属于（）。

美国西北航空公司在北京和上海推出“环宇里程优惠计划”，让经常搭乘其航班的中国乘客享受里程积累优惠。这种关系营销属于（）

在服务营销中，服务产品质量难以实施标准化的主要原因源于服务特性中的()

服务的最显著特点是具有无形性，它给服务营销带来的影响是（ ）

服务营销人员对顾客进行教育与管理的最主要原因是由服务的（ ）引起的

在服务营销中。服务产品质量难以实施标准化的主要原因源于服务特性中的（)

美国AT&T公司将电信服务过程确定为4个服务接触环节：销售、安装、维修和账务。经调研发现顾客对不同服务环节的期望与要求是不一样的，AT&T公司在确定了服务接触环节和相应的顾客期望后，如果它能够按照顾客期望来拟定服务标准，将会缩小服务质量差距模型中的（）。