11．昨日はだれも（　　　　　）。

PassageThreeQuestions11to15arebasedonthefollowingpassage.Imagineyouenteracarwithnosteeringwheel,nobrakeoracceleratorpedals(踏板).Underavoice-activatedcommand,yousayanaddress“Thefastestroutewilltakeus15.3minutes.ShouldItakeit?”Yousay“yes”andyouareonyourway.Thecarrespondsandstartsmovingallbyitself.Allyouhavetodoissitbackandrelax.Howweirdwoulditbeif,onedayinthefuture,everyonehadsuchacar?Nocrazydiving,noinsults,nocuttingin;trafficlawswouldberespectedanddrivingmuchsafer.Ontheotherhand,imaginethecostsavingsforlocalpoliceenforcementandtownbudgetswithoutallthosespeedingandparkingtickets.Anewtechnologyhasthepotentialtochangemodernsocietyinradicalways.There’snoquestionthatself-drivingvehiclescouldbeanenormousbenefit.Thepotentialforsafercarsmeansaccidentstatisticswoulddrop:some94%ofroadaccidentsintheU.S.involvehumanerror.Olderdriversandvisually-orphysically-impairedpeoplewouldgainanewleveloffreedom.Maintainingsafespeedsandbeingelectric,self-drivingcarswoulddrasticallyreducepollutionlevelsanddependencyonnon-renewablefuels.Roadswouldbequieter,peoplesafer.Butwemustalsoconsidertheimpactofthenewtechnologyonthosewhonowdependondrivingfortheirlivelihoods.AccordingtotheU.S.DepartmentofLabor,inMay2015therewere505,560registeredschoolbusdrivers.TheAmericanTruckingAssociationlistsapproximately3.5millionprofessionaltruckdriversintheU.S.Thecompaniesdevelopingself-drivingvehiclesshouldbepartneringwithstateandfederalauthoritiestoofferretrainingforthismassiveworkforce,manyofwhomwillbedisplacedbythenewtechnology.Thisissimilartowhat’shappeninginthecoalandoilindustries,asituationthatfuelsmuchofthecurrentpoliticaldiscontentinthiscountry.Newtechnologieswill,andshould,bedeveloped.Thisishowsocietymovesforward.However,progresscan’tbeone-sided.Itisnecessaryforthecompaniesandstateagenciesinvolvedtoconsidertheethicalconsequencesofthesepotentialchangestobuildabetterfutureforall.11.Whatwouldbetheimpactoftheextensiveuseofdriverlesscars?

PassageThreeQuestions11to15arebasedonthefollowingpassage.Imagineyouenteracarwithnosteeringwheel,nobrakeoracceleratorpedals(踏板).Underavoice-activatedcommand,yousayanaddress“Thefastestroutewilltakeus15.3minutes.ShouldItakeit?”Yousay“yes”andyouareonyourway.Thecarrespondsandstartsmovingallbyitself.Allyouhavetodoissitbackandrelax.Howweirdwoulditbeif,onedayinthefuture,everyonehadsuchacar?Nocrazydiving,noinsults,nocuttingin;trafficlawswouldberespectedanddrivingmuchsafer.Ontheotherhand,imaginethecostsavingsforlocalpoliceenforcementandtownbudgetswithoutallthosespeedingandparkingtickets.Anewtechnologyhasthepotentialtochangemodernsocietyinradicalways.There’snoquestionthatself-drivingvehiclescouldbeanenormousbenefit.Thepotentialforsafercarsmeansaccidentstatisticswoulddrop:some94%ofroadaccidentsintheU.S.involvehumanerror.Olderdriversandvisually-orphysically-impairedpeoplewouldgainanewleveloffreedom.Maintainingsafespeedsandbeingelectric,self-drivingcarswoulddrasticallyreducepollutionlevelsanddependencyonnon-renewablefuels.Roadswouldbequieter,peoplesafer.Butwemustalsoconsidertheimpactofthenewtechnologyonthosewhonowdependondrivingfortheirlivelihoods.AccordingtotheU.S.DepartmentofLabor,inMay2015therewere505,560registeredschoolbusdrivers.TheAmericanTruckingAssociationlistsapproximately3.5millionprofessionaltruckdriversintheU.S.Thecompaniesdevelopingself-drivingvehiclesshouldbepartneringwithstateandfederalauthoritiestoofferretrainingforthismassiveworkforce,manyofwhomwillbedisplacedbythenewtechnology.Thisissimilartowhat’shappeninginthecoalandoilindustries,asituationthatfuelsmuchofthecurrentpoliticaldiscontentinthiscountry.Newtechnologieswill,andshould,bedeveloped.Thisishowsocietymovesforward.However,progresscan’tbeone-sided.Itisnecessaryforthecompaniesandstateagenciesinvolvedtoconsidertheethicalconsequencesofthesepotentialchangestobuildabetterfutureforall.11.Whatwouldbetheimpactoftheextensiveuseofdriverlesscars?

有以下程序main(){intp[8]={11,12,13,14,15,16,17,18}，i=0,j=0;while(i++<7)if(p[i]%2)j+=p[i];printf("%d",j);}程序运行后的输出结果是（　）

联邦快递公司和UPS公司在竞争中为了留住顾客，都试图为顾客免费提供各自的计算机系统，这些系统可以储存地址和邮寄数据、打印邮件标签以及帮助跟踪邮件。如果顾客与他们建立联系、使用这种系统，可以节省时间并能很好地眼踪邮件。联邦快递公司和UPS公司采取的这种关系营销属于（）。

美国西北航空公司在北京和上海推出“环宇里程优惠计划”，让经常搭乘其航班的中国乘客享受里程积累优惠。这种关系营销属于（）

在服务营销中，服务产品质量难以实施标准化的主要原因源于服务特性中的()

服务的最显著特点是具有无形性，它给服务营销带来的影响是（ ）

服务营销人员对顾客进行教育与管理的最主要原因是由服务的（ ）引起的

在服务营销中。服务产品质量难以实施标准化的主要原因源于服务特性中的（)

服务营销组合比传统的营销组合新增加的营销要素包括（  ）

在服务营销的“7P”中，人员包括（)。

下列属于传统营销组合即4P组合的营销要素是（）

服务营销组合中的人员（People）是指服务人员。

内部营销要求管理者把（）看成自己的顾客。