专业、全面、易懂的全领域名词百科

Cross-culturalCommunicationontheTelephoneCheckthatyouunderstandwhathasbeensaid.Repeatthemostimportantinformation,andlookforconfirmation.Askforrepetitionifyouthinkitisnecessary.Remembertoothatdifferentcultureshavedifferentwaysofusinglanguage.Somespeakinaveryliteralwaysoitisalwaysquiteclearwhattheymean.Othersaremoreindirect,usinghints,suggestionsandunderstatement(forexample‘notverygoodresults’=‘absolutelydisastrous’)toputovertheirmessage.NorthAmerica,Scandinavia,GermanyandFranceare‘explicit’countries,whiletheBritishmakingclearexactlywhattheymean.OnereasonforthisseemstobethattheBritishuselanguageinamoreabstractwaythanmostAmericansandcontinentalEuropeans.InBritaintherearealsoconventionsofpolitenessandatendencytoavoidshowingone’struefeelings.ForexampleifaDutchmansaysanideais‘interesting’hemeansthatitisinteresting.IfanEnglishmansaysthatanideais‘interesting’youhavetoworkoutfromthewayhesaysitwhetherhemeansitisagoodideaorabadidea.Meanwhile,forsimilarreasonsJapanese,RussiansandArabs—‘subtle’countries—sometimesseemvagueandrudetotheBritish.Iftheysayanideaisinterestingitmaybeoutofpoliteness.Theoppositeofthisisthatplainspeakerscanseemrudeanddominatingtosubtlespeakers,asAmericanscansoundtotheBritish—ortheBritishtotheJapanese.TheBritishhaveatendencytoengageinsmalltalkatthebeginningandendoftheconversation.Questionsabouttheweather,health,businessingeneralandwhatonehasbeendoingrecentlyareallpartoftelephoning,layafoundationforthetruepurposeofthecall.Attheendofacall,theremaywellbevariousrequests,Nicetalkingtoyou,Sayhellotothefamily(ifyouhavemetthem)andlookingforwardtoseeingyouagainsoon.Asharp,briefstyleoftalkingonthephonemayappearunfriendlytoaBritishpartner.NotallnationalitiesareaskeenonsmalltalkasBritish!Beingawareofthesedifferencescanhelpinunderstandinghelpwithdifferentculturaltraditions.Thedifficultyonthephoneisthatyoucannotseethebodylanguagewhichcanhelpinunderstandingpeople.Choosethebestanswerforthefollowingquestions.2)Whichofthefollowingisnottrueaboutmakingatelephonecallaccordingtothetext?

题型：单选题

选项

A. North Americans use language clearly and directly on the phone.

B. The German make a direct and clear language when making a telephone call.

C. The Scandinavians use language not clearly and directly when making a telephone call.

D. The French make clearly and directly what they mean when speaking on the phone.

正确答案：C